Every single person who calls the tech support amount is eager to talk to a real human being at the earliest opportunity.  No person wants to should leap via a maze of queries in hopes of just remaining place inside a que to speak to an actual human being!  

those brokers Doing the job against Telus Positive aspects, as opposed to maintaining the outdated faithful customers they make them go away to look for other provider

• An acquaintance who can also be a Telus customer confirmed me his prepare details, and he is receiving an analogous program for noticeably a lot less without having to invest in equipment, which contradicts what Abdul explained to me.

@chris14 I wished to apparent up some inaccurate information. We will fix TELUS owned downed strains at no charge. We're going to only remove the road absolutely for construction/renovation functions but there is a price associated. We sent you a private information in the event you want to move forward with both scenario. 

You'll be able to only modify it. I waited for an hour or so over the phone to speak to a human. He was useful, but had to redirect me to another person. I had been then on keep for an additional hour. They supplied me an improved deal, but it wasn't what was offered on the internet. All those discounts are for new customers. As being a loyal customer I would need to fork out $78 when compared to $sixty for the new customer, for that service I wished.

I am requesting a clear breakdown of my deal, which includes all relevant bargains, and a good resolution to the problems I’ve expert. Also, I check with that somebody evaluation the call recordings to be familiar with the inadequate remedy I received from many brokers.

I'm composing to express my deep dissatisfaction Together with the customer service I acquired although seeking to make clear the main points of my new agreement and discounts. My modern encounter has remaining me experience disappointed, undervalued, Telus technical support and concerned about your crew's overall good quality of support.

I are already contacting and calling Telus and had a chat While using the AI that didn't look to understand what I used to be asking.

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Thanks for your personal interest to this matter. I anticipate a prompt and satisfactory resolution.

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I have produced numerous phone phone calls, I have clicked on "Alternatively, you are able to Get in touch with our TELUS Administration Workforce listed here".  completed the shape, without having response, and concluded An additional type on MyTelus and also go no response.

I'd some minimal concerns but I'd absolutely no idea how to fix them. Then, my co-employee advised me of your service. Your workers ended up really affected individual and handy! Thanks to all of these!

I had been finally specified case number 21911243 and informed that a supervisor would call me again within just two hours, which did not happen. Alternatively, I had been educated which i needed to wait 24 hrs.